justal
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| posted on 27-7-2007 at 17:01 |
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Here's a photo of my snapped Naish Hybrid Freewave
Al.
URL: Pixelwave Design - Website Design Wales
Shop: Website Templates
Personal Weblog: A Simple Life of Luxury in West Wales
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Impi
Pro  
Member #: 408 Posts 133
Registered: 20-10-2003 Member Is Offline Mood:
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| posted on 28-7-2007 at 08:07 |
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Ouch!!! That does not look pretty. Look on the bright side, you dont need an excuse to go shopping for a new one.
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kelvin
A Force-of-Nature ** 
Member #: 148 Posts 356
Registered: 22-2-2003 Location: s.wales Member Is Offline Mood: waiting 4 next blow
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| posted on 1-8-2007 at 10:30 |
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any news off naish Al ?
a full report of customer satisfaction in dealing with them !
Kel www.winsurfing.co.uk
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justal
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| posted on 1-8-2007 at 14:35 |
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Well... So far they take a while to answer the phone or get back to you, but I've sent them loads of photos and they have said that
boards shouldn't snap that easily so we'll see what they do next.... I've pimped their boards enough in the past, here, on other forums
and on the beach so hopefully they'll be nice to me... If not I shall just have to take back all of my pimping!.
Don't worry, whichever way it goes you'll get to hear about it along with everyone else in the windsurfing community! 
Al.
URL: Pixelwave Design - Website Design Wales
Shop: Website Templates
Personal Weblog: A Simple Life of Luxury in West Wales
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justal
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| posted on 11-8-2007 at 05:34 |
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Well, Naish have been good about it all. It took a bit of time for the messages to get to the right person and for them to get the
photos etc. to the factory and such like, but once the necessary info was in the right hands they were really good.
I had a nice long chat with the guy in charge on Thursday, and they have decided to rule in my favour and 'get me back on the water
ASAP' by sending out a brand new board to replace the Hybrid Freewave under warranty. They didn't have any 86 litre ones left, just the
smaller 78 or the larger 96. I guess I could have waited until they had new 08 boards in but instead I have gone for the last remaining
2007 84ltr US1111 Pro Wave. Its a more expensive board with lighter,
stiffer construction, but I'm not paying for it so I'm not complaining.
I don't have it yet and they were a little worried that although the computer said there was one in the warehouse there might not be
one thee, so I shall try to curb my excitement until I actually have it, but overall its a good result and goes to show that warranties
(from Naish at least) are worthwhile.
I've always pimped the Naish Hybrid Freewave as a board, and now I have reason to rave about their customer service too. Can't wait to
try the new board.
Al.
URL: Pixelwave Design - Website Design Wales
Shop: Website Templates
Personal Weblog: A Simple Life of Luxury in West Wales
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shem
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| posted on 11-8-2007 at 09:20 |
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Naish Customer care, certanly is up there at the top. Pleased things worked out well for you. They were pretty amazed that one of their
boards had actually snapped, so it must be a rarety.
Kite & SUP wales
Caravan decking wales
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justal
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| posted on 24-8-2007 at 19:26 |
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Looks as though they couldn't find the Pro Wave anywhere in their warehouse, but have found a Hybrid Freewave in a shop in Cornwall...
It'll probably take a couple of weeks to get to me though, I just hope it is here before I go to the Isle of Man.
Al.
URL: Pixelwave Design - Website Design Wales
Shop: Website Templates
Personal Weblog: A Simple Life of Luxury in West Wales
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Pixelwave Web Design.
justal@forces-of-nature.co.uk