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Author: Subject: Weather in Wales - Week beginning 23rd Jul
justal
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posted on 27-7-2007 at 17:01 Reply With Quote
Here's a photo of my snapped Naish Hybrid Freewave

Al.







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Impi
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posted on 28-7-2007 at 08:07 Reply With Quote
Ouch!!! That does not look pretty. Look on the bright side, you dont need an excuse to go shopping for a new one.
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kelvin
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posted on 1-8-2007 at 10:30 Reply With Quote
any news off naish Al ?
a full report of customer satisfaction in dealing with them !





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justal
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posted on 1-8-2007 at 14:35 Reply With Quote
Well... So far they take a while to answer the phone or get back to you, but I've sent them loads of photos and they have said that boards shouldn't snap that easily so we'll see what they do next.... I've pimped their boards enough in the past, here, on other forums and on the beach so hopefully they'll be nice to me... If not I shall just have to take back all of my pimping!.

Don't worry, whichever way it goes you'll get to hear about it along with everyone else in the windsurfing community!

Al.







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justal
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posted on 11-8-2007 at 05:34 Reply With Quote
Well, Naish have been good about it all. It took a bit of time for the messages to get to the right person and for them to get the photos etc. to the factory and such like, but once the necessary info was in the right hands they were really good.

I had a nice long chat with the guy in charge on Thursday, and they have decided to rule in my favour and 'get me back on the water ASAP' by sending out a brand new board to replace the Hybrid Freewave under warranty. They didn't have any 86 litre ones left, just the smaller 78 or the larger 96. I guess I could have waited until they had new 08 boards in but instead I have gone for the last remaining 2007 84ltr US1111 Pro Wave. Its a more expensive board with lighter, stiffer construction, but I'm not paying for it so I'm not complaining.

I don't have it yet and they were a little worried that although the computer said there was one in the warehouse there might not be one thee, so I shall try to curb my excitement until I actually have it, but overall its a good result and goes to show that warranties (from Naish at least) are worthwhile.

I've always pimped the Naish Hybrid Freewave as a board, and now I have reason to rave about their customer service too. Can't wait to try the new board.

Al.







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shem
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posted on 11-8-2007 at 09:20 Reply With Quote
Naish Customer care, certanly is up there at the top. Pleased things worked out well for you. They were pretty amazed that one of their boards had actually snapped, so it must be a rarety.





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justal
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posted on 24-8-2007 at 19:26 Reply With Quote
Looks as though they couldn't find the Pro Wave anywhere in their warehouse, but have found a Hybrid Freewave in a shop in Cornwall... It'll probably take a couple of weeks to get to me though, I just hope it is here before I go to the Isle of Man.

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